Help Desk Essay Example | Topics and Well Written Essays - 3750 words

Help Desk - prove ExampleThe frequent chemical reactions are irritation, tension, lack of concentration, headache and palpitation among others. .There is vital distinction in the charge that people interact with their surroundings and as a result, it has extensive consequences in edges of survival. Stress is an price reduction that the pressures of the outside world are disturbing a person. The response to stress by an individual is very much in such(prenominal) a way that it influences not only him/her but the surrounding as well. receivable to the excessive stress in todays lifestyle, people usually perceive stress to be a damaging experience, whereas biologically, stress may be positive or neutral, not just negative. (Panzareno, 1)It is a natural response from a human that upon encountering a end offensement, the body starts to gear up by handling it through Fight or flight principle. As a result of this, certain purposeful modifications take place in the body. Consequent ly, these changes continue until the danger continues. After the threat is gone, the body resumes its normal state and functioning. Such instantaneous, transitory effects are the short term effects of stress. But when stress is constant or recurring, the body continues to secrete pertinent hormones as a result of which, the blood level stays constantly at an above normal point and therefore the related modifications continue. The body then goes through stress a unyielding with an overburden which is because of the side effects of the steady high level of stress hormones. As a result of this mechanism, certain irretrievable physiological cost in the brain and relevant physical indications such as organ damage take place. The long term symptoms among others include chronic head ache, mood swings, anxiety disorder, memory disturbances, heart attack, stroke, weight red and sleeplessness. After the stress factor vanishes, it often happens that the manifestations of stress continue till the time that treatment is do for it. (SF, 1)Stressful Environment in Support CentreUsers contact support centre very now and then with their technical issues. The anger and irritation of the users often find Help desk agents as their targets, where they are vent out. Due to experiencing technical issues, users require a channel for their stress since it cant be taken out on a computer or a software. As a result, either deliberately or subconsciously, users toy those who are assigned the task of making efforts to find solutions for their problems. This makes the agents, recipient of the stress to which they are exposed to.This event is worsened even more when the help desk agents objectify the user while finding a technical problem solution agents forget the fact that usually a difficult user is behaving in such a manner due to the stress which they are facing, it may often be termed as fleeting insanity. When faced with moments of stress arising due to technical breakdown, u sers turn impolite and misbehave with the agents, even though their anger is about the problem